Rilex77 Privacy Policy – Personal Data Protection for Malaysian Players

1. Introduction & Data Controller

Rilex77 ("we", "our platform") is the data controller responsible for all personal information collected through the rilex77.best website and all related services. We operate in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and are committed to ensuring your personal information is handled with full integrity and transparency.

This Privacy Policy applies to all users of the rilex77 platform — including unregistered visitors, active registered members, and former members whose accounts have been closed. By accessing or using any part of the rilex77 platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about how we handle your personal data, please contact the rilex77 Privacy Officer by email at support@rilex77.best with the subject line "Data Privacy Enquiry".

2. Personal Data We Collect

Rilex77 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

a) Data you provide directly:

• Registration information: full name, date of birth, mobile number, email address, and password (stored in encrypted form).
• Identity verification information (KYC): Malaysian identification card number (MyKad) and any supporting documents requested for account verification purposes.
• Financial information required for processing deposits and withdrawals — this includes your eWallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay) or Malaysian bank account details for DuitNow or FPX transactions.
• Communications you send to the rilex77 support team via live chat or email.

b) Data collected automatically:

• Technical data: IP address, web browser type and version, device type (mobile/desktop), operating system, screen resolution.
• Location data (country or state level only, not precise location): collected from IP addresses for security and compliance purposes.
• Usage data: pages visited within the rilex77 platform, games played, bets placed, session duration, login frequency.
• Cookie data and similar tracking technologies: information stored in your browser to enhance your experience on the rilex77 platform.

3. How We Use Your Personal Data

Rilex77 uses the personal data collected for the following purposes, each with a valid legal basis:

• Account management: To create and maintain your rilex77 account, process registrations, verify identity, and manage secure logins.
• Financial transaction processing: Processes deposits via TNG eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and handles withdrawal of winnings to your Malaysian bank account or eWallet — all in Malaysian Ringgit (RM).
• Service provision: Gives you access to all features on the rilex77 platform, including Sports Betting for Malaysia Super League, EPL, BWF badminton, MLBB e-sports, slots, Live Casino, and poker.
• Security and fraud prevention: To identify and prevent fraud, money laundering, multi-account usage, and any activity that violates rilex77's Terms & Conditions.
• Customer support: This enables the rilex77 support team to understand the context of your enquiry or complaint and provide accurate, effective assistance.
• Marketing communications: Sending you information about rilex77 promotions, new bonuses, and special offers via email or SMS — only if you have consented to receive such communications during registration or at a later date.
• Platform improvements: We analyse usage patterns in aggregate (without identifying individuals) to improve the performance, design, and features of the rilex77 platform.
• Legal compliance: To fulfil legal obligations, including the requirements of Malaysia's PDPA 2010 and valid requests from competent authorities.

4. Data Sharing with Third Parties

Rilex77 does not sell, rent, or trade our members' personal data. However, in certain circumstances we may need to share some of your data with the following parties, for limited and clearly defined purposes:

• Payment providers: Information required to process deposits (TNG eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX via Maybank2u or CIMB Clicks) and withdrawal of winnings. Data shared is the minimum necessary to complete the relevant transaction.
• Game software providers: Game session information required to ensure the integrity and fairness of games from Pragmatic Play, PG Soft, Evolution Gaming, Microgaming, NetEnt, and Playtech. These providers are bound by strict confidentiality agreements with rilex77.
• Technology service providers: Technical partners who assist in operating the rilex77 platform infrastructure, including cloud computing and cybersecurity services. All such partners are bound by data processing agreements that comply with PDPA 2010.
• Competent authorities: rilex77 will disclose personal information when required to do so by Malaysian law, a court order, or a valid request from a law enforcement agency. We will endeavour to notify you of any such disclosure unless we are legally prohibited from doing so.

5. Rilex77 Data Security Measures

Rilex77 invests seriously in technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption: All data transmitted between your browser and the rilex77 platform is encrypted using TLS (Transport Layer Security) protocol with 256-bit keys — the same security standard used by banking institutions.
• Encrypted passwords: Your rilex77 account password is never stored in plain text. We use a strong cryptographic hashing algorithm (bcrypt) to ensure your password remains secure even in the event of unauthorised access to our database.
• Two-factor authentication (2FA): rilex77 members are encouraged to enable two-factor authentication as an added layer of security for their accounts.
• 24/7 Monitoring: rilex77's cybersecurity team continuously monitors the platform to detect any suspicious activity, intrusion attempts, or anomalies in usage patterns.
• Internal access controls: Access to members' personal data within the rilex77 organisation is restricted to staff who require it to carry out their duties, with audit logs maintained for all access.
• Regular security testing: Rilex77 conducts regular penetration testing and independent security audits to identify and address potential vulnerabilities before they can be exploited.

6. Cookies & Tracking Technologies

The rilex77 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit the rilex77 platform.

Types of cookies used by rilex77:

• Essential Cookies: Required for core platform functions — including login, session verification, and security. These cookies cannot be disabled without affecting your use of the platform.
• Performance Cookies: We collect information on how you use the rilex77 platform — such as pages visited, time spent, and errors encountered — to help us improve performance and user experience. This data is collected in aggregate form and does not identify any individual.
• Functional Cookies: Saves your preferences such as language, display settings, and login information to make returning to the rilex77 platform more convenient.
• Security Cookies: Used to detect suspicious login activity and unauthorised access attempts, and to protect your account from security threats.

You can manage or disable cookies through your browser settings, but please note that disabling certain cookies may affect the functionality and user experience of the rilex77 platform.

7. Data Retention & Deletion

Rilex77 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by Malaysian law:

• Active account data: Retained for as long as your account remains active and for 7 years following account closure, in accordance with financial record-keeping requirements under Malaysian law.
• Financial transaction history: Retained for 7 years in accordance with legal requirements governing financial records and anti-money laundering compliance.
• Support communication logs: Retained for 2 years from the date of communication for reference purposes in the event of any follow-up required.
• Technical data and security logs: Retained for 12 months for security analysis and technical troubleshooting purposes.
• Marketing data: Retained until you withdraw your consent to receive marketing communications.

Once the retention period has lapsed, your personal data will be securely deleted or anonymised in accordance with rilex77's established data deletion procedures.

8. Your Rights under PDPA 2010

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by rilex77:

• Right to Access: You have the right to request and receive a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate, incomplete, or out of date.
• Right to Withdraw Consent: You have the right to withdraw your consent to data processing at any time, particularly for direct marketing purposes.
• Right to Object to Processing: In certain circumstances, you have the right to object to the processing of your personal data.
• Right to Erasure: Under certain circumstances permitted by the PDPA, you may request the deletion of your personal data. Please note that such requests may not be fully fulfilled if the data is required for us to meet our legal obligations.

To exercise any of the rights above, please contact the rilex77 Privacy Officer by email at support@rilex77.best with the subject line "Data Rights Request – [Request Type]". We will process your request within 14 working days from the date the request is received.

9. Protection of Children's Data

The rilex77 platform is for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that we have inadvertently collected personal data from anyone under the age of 18, we will take immediate action to delete that data and close the relevant account. Parents or guardians who become aware that their underage child has registered on the rilex77 platform are advised to contact us promptly at support@rilex77.best.

10. Cross-Border Data Transfers

In the course of operating the rilex77 platform, some of your personal data may be transferred to and stored on servers located outside Malaysia — particularly in connection with cloud infrastructure services and gaming systems from international providers such as Evolution Gaming and Pragmatic Play.

Any such cross-border data transfers are carried out with data protection standards equivalent to or higher than those required under Malaysia's PDPA 2010, through appropriate safeguards such as contractually binding data processing agreements with the receiving parties.

Rilex77 only transfers data to countries or entities that, in our assessment, offer adequate data protection standards, and all such transfers are thoroughly documented in our internal data processing records.

11. Changes to This Privacy Policy

Rilex77 reserves the right to update or amend this Privacy Policy at any time. The latest version of the Privacy Policy is always available on this page (rilex77.best/privacy-policy), with the update date clearly shown at the top of the document.

For material changes — that is, changes that significantly alter how we use or protect your personal data — rilex77 will notify you by email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the rilex77 platform.

Continued use of the rilex77 platform after an updated Privacy Policy is published will be considered acceptance of the new privacy terms. If you do not agree with the changes made, you have the right to close your rilex77 account by contacting our support team.

12. Contact the Rilex77 Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rilex77 handles your personal data, please contact our Privacy Officer through the following channels:

• Email: support@rilex77.best — use the subject line "Data Privacy Enquiry" for faster processing.
• Live Chat: Available directly on the rilex77 platform, 24 hours a day, 7 days a week, in Bahasa Melayu.

We will respond to all privacy enquiries within 14 business days of receipt. For more complex complaints requiring in-depth investigation, we may need up to 30 business days — and we will notify you if this is the case.

If you are not satisfied with rilex77's response to your privacy complaint, you have the right to escalate the matter to the Personal Data Protection Commissioner of Malaysia (PDPC) in accordance with the procedures set out by the Department of Personal Data Protection Malaysia.